Returns & Exchanges
We want you to be completely satisfied with your Kurzgesagt gear, which is why we offer a 30-day return window for all unused items in their original packaging. Please note that digital products and limited-edition posters are final sale unless they arrive damaged.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original bird-friendly packaging and include the packing slip to ensure your refund is processed correctly.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing